According to a data analysis by ASEAN DNA, Singapore has one of the fastest average internet speeds with 12.2Mbps in Asia. With the average global internet speed only stands at 4.5Mbps, we are indeed ahead most of our counterparts.

As offices in Singapore are becoming more reliant on cloud-based services to perform work tasks. The bandwidth consumption and demand for fast internet speed have grown exponentially in recent years. More and more Internet Service Providers (ISPs) are stepping up their ball game by offering sky-high internet speeds of up to 2Gbps at competitive rates.

Now, here’s the burning question. Do you really get the speed as promised?

Before inking your office’s broadband contract, it’s always good to check with your ISP the following questions:

1) What is the contention ratio?

It describes the number of internet users sharing 1 unit of data capacity. As a general rule of thumb, the lower the contention ratio, the better the quality of service. A 50:1 contention ratio means that up to 50 users are sharing the same bandwidth at the same time. Therefore, to enjoy congestion-free service, the contention ratio plays a big role.

2)  Does your internet router meet the industry standard?

If you are using an old router, please check with your ISP whether your existing model is compatible with the latest technology. If it doesn’t meet the industry standard, your broadband speed will be affected.

3)  What is the Committed Internet Rate?

Peak Internet Rate may not be a good indicator to determine if the broadband package you are signing up for is suitable for your office needs. Always check with your ISP the Committed Internet Rate because it tells you the committed amount of bandwidth you are getting.