The need for IDD and adopting a hybrid solution

    It’s true that as connectivity across the globe improves, the prevalence of calls over the internet will increase. But, having said that, the importance of direct calls and IDD (International Direct Dial) using traditional voice switch, that is PSTN (Public Switched Telephone Networks), will continue to stay relevant, especially in Singapore.

  • dennis-ng

    “Good Customer Service Requires Mind Reading”

    That was the main-takeaway from Dennis Ng, Cybersite’s customer service representative veteran who has been in this role for 14 years.

    “The customer may be anxious, frustrated or simply looking for reassurance on a tech issue. I have to pinpoint what they are seeking from me as a company representative because it isn’t just about the problem that they are telling me,” Dennis laughs.